What’s a school or college made up of? A common answer can be a building, teachers and students, right? But now think of a school or college without an IT infrastructure. You can’t, yet you didn’t list it. The reason is that IT infrastructure works as a spine for many sectors today, including the education sector, which is why it remains hidden even when it’s so crucial.
Moreover, ever since the remote study or online study environment has come into existence, the IT infrastructure has become even more important. But with this rising IT dependency, there’s a concern as well. What’s that? Technical support is always needed to come up with the solutions for the technical issues.
However, this technical support comes at a cost, leading to budget issues for many educational institutions. But what if we say that there’s a great alternative to it? Remote IT support is transforming the hosting of IT infrastructure in educational institutions. In this blog, we are going to cover what remote IT support in education stands for and what are the benefits of it.
What is Remote IT Support in Education?
Remote IT support refers to troubleshooting issues without being present at the location. It is like accessing your desktop from another location while the desktop sits in another place. Now, regarding an educational institution, it is focused on providing students with support for their technical problems from a remote location.
It has become an important part of the infrastructure of an educational institution as the digitization of education is at its peak. While remote IT support was supposed to be not that important until 2019, the significance of it showed up when the COVID-19 pandemic came. The sudden digitization of schools and colleges not only showed the world an opportunity for online studying but also introduced the importance of remote IT support to make it viable.
Today, many schools and colleges are running remote classes as an option to study online. So, it’s essential to have a team which can help students troubleshoot their issues without being present on site. Now that you have understood what remote IT support in education means, let’s mention its benefits.
Three Benefits of Remote IT Support in Education
First, you must understand that remote IT support also applies to traditional education. It fits perfectly in both online and offline study environments. Let’s uncover “how” while talking about its benefits.
Cost Savings
In today’s world, where everything has come online, tech issues are mostly related to software and not hardware. So, schools and colleges can keep remote support teams, which will help reduce the cost of having an in-house team for tech assistance. Hence, you will only need one person to be on-site to handle the hardware issues. Moreover, remote class setup can be handled solely with remote assistance.
This is the way to reduce costs, and outsourcing remote support is also a great option. You can outsource these services from countries like India, Pakistan and Bangladesh, where the tech assistance team is more affordable.
Reduced Downtime
In a remote study environment, downtime is like power outages, which leads to a complete waste of time. And since the teacher is also taking the classes remotely, getting the downtime fixed faster becomes hard. However, with remote support for education, these downtimes can be resolved faster by giving the tech assistance team access to the teacher’s setup.
Flexibility and Scalability
What will the process be if you need to set up support for your school or college? The ideal approach is to assess your needs first, right? You do so because you are setting it up for your current needs and will expand it as per your future needs.
That’s what’s best about remote IT support in education. Scaling remote support is way easier than scaling an on-site team. This is because remote support is based on software which allows access to the host PC. Now, if sourced from the right tech company, this software provides flexibility and scalability. Let’s say the number of students surged this year in your institution, then you can hire new team members instantly and provide them with remote access software.
Renaissance: Comprehensive Remote IT Support for Education
Introducing Renaissance’s IT support for education, a complete IT support solution for education hubs. With renaissance, you can build great IT support that works remotely. But how is it possible? Well, firstly, the Renaissance offers you a remote desktop, which is a software-based service that allows you to get access to your PC from anywhere. It serves as a channel to get access to students’ or administrators’ PCs for smooth and remote tech support.
But since the Renaissance is different from others, what you also get is:
- Complete hardware support, including the on-site computers, servers and networking devices.
- Cloud-based storage backed with Microsoft Cloud 365 for increased accessibility and easy scalability of resources of schools and colleges.
- Customised suites for schools, colleges, academies and even universities.
- Data security with AES-256 encryption to ensure your institutional data isn’t leaking anywhere.
With these benefits, renaissance is also an ISO-compliant company, which gives you the assurance of quality. Moreover, you get personal account management to keep things smoother and faster always.
Wrapping Up
With the dominance of IT infrastructure in the upcoming new age of education, IT support is going to gain more and more importance. But with remote IT support in education, you can afford great and uncompromised IT tech support at a fraction of the cost. However, we also mentioned the importance of the right partner.
With Renaissance Computer Services Ltd, you can find a one-stop solution for your IT support setup. So, contact Renaissance today if you also want to get the best remote IT support without compromising on factors like scalability and security!
Author Name: Viral Rabadia
Viral Rabadia is the Director of Renaissance Computer Services Ltd, a leading IT support company based in London, renowned for its innovative approach to cyber security and help desk support services. With a robust technical engineering background, Viral excels in delivering comprehensive cyber security solutions tailored to meet the unique needs of each client. His dedication to enhancing digital security and providing top-level technical support has made Renaissance a trusted partner for businesses seeking reliable and secure IT services.
