CRM is a customer relationship management software that helps businesses to automate and easily manage the lifecycle of customers. By consolidating customer information, the software helps the sales and marketing departments to make their interaction with customers more rewarding.
The CRM meaning therefore revolves around customer interaction with business. Businesses therefore need CRM for a number of functions that basically connect a business to its customers. In this article, we look at some of the key features of CRM that are likely to Convince you to make your choice in favor of creatio CRM
Why Is The Functionality Of The CRM Systems Convenient?
Whether you are a startup, an established tech company, a brick-and-mortar store or whatever kind of business, you need a combination of business strategies and integrating customer relationship management tools in your business is one strategy that can pay more dividends for your entrepreneurship. Are you wondering why the functionality of CRM systems are convenient for business? Let’s dive into it together.
Target And Build Relationships With New And Previous Customers
If you are looking for features that help you conveniently target and build relationships with new customers, CRM tools are the solution.
You can easily social media for instance to seamlessly engage with your prospects, advertise to them, and do many more with your new customers online. This functionality is very convenient to use for all sizes of business.
View Your Audience Holistically
No matter what business you do, crm features helps you to build a holistic view of all your customers and prospects by collecting relevant information and displaying it on dashboards. Your business therefore stays up to date with customer demands, needs, preferences among other key details that will help your business adjust adequately to customer needs.
Show Appreciation To Your Best Customers
By building a holistic view, you can easily identify your best-performing customers. You can then use other CRM tools to send them unique coupon or promo codes, or even give them early access to the newest items. All these helps you improve customer interactions without having to leave your current marketing application.
Save Time With Automation
Another functionality you get from CRM features is the automation. This function of software helps your business to save more time building repetitive tasks and processes. Besides, you save money and time and increase your ROI.
What Features Are Unique And Why Should You Choose Them?
CRM software comes with a number of features and functionalities. These include:
1. Contact Management
This CRM feature helps your business to store contact information for customers such as social media accounts, names, and addresses. Businesses should choose this feature as it helps to organize key contact details for personalized interaction with customers.
2. Interaction Tracking
Businesses need to understand how every customer interacts with the business. That is why you need a CRM software that allows all the necessary parties to collaborate.
3. Lead Management
The process of converting prospects may not be so easy without this CRM feature. You need this feature to help you identify, score, and even move the leads through the sales pipeline.
4. Workflow Automation
Businesses have a number of repetitive tasks that they need to automate to reduce costs on software and processes. That is why you should choose automation features when picking a CRM system.
5. Email Integration
Internal cross-collaboration and proper management of contact lists require efficient email integration services. You can therefore easily work with email such as Outlook, Gmail, Yahoo, etc. you can therefore seamlessly manage and even segment contacts based on predetermined criteria.
6. Document Management
Established businesses have to deal with large volumes of documents. This CRM feature helps you to collect, upload and store documents in a centralized location. Besides, it makes sharing much easier.
7. Quotes Management
If your business involves proposal or quotes development, you need features that support exactly that. You should therefore consider how much value or priority your business gives this CRM functionality before making it a choice.
8. Pipeline Management
This functionality makes it easier for businesses to track the entire pipeline of sales together with the status of every stage of the funnel. You need this to help streamline your manufacturing, logistics, or supply businesses among others.
There are a number of features though. These are therefore some of the functionalities you should prioritize in your software selection.