Nowadays, companies have started to seek more efficient solutions to boost staff performance, and screen capturing tools are a great choice. They enable companies to keep track of the work and quickly find solutions to issues arising in the process. Besides, using a screen recorder can help businesses better engage with clients and improve their customer service.
This is crucial in modern conditions as many companies have moved to distant work mode. Staff face decreased productivity and feel reluctant to work effectively from home. In this case, screen recording software allows company executives to monitor performance.
Another reason to use a screen recorder is the possibility to easily solve clients’ issues, just showing them instructions captured on your screen or asking them to record their screen to show what’s wrong. Companies can also successfully promote their products and services using screen capturing tools.
Let’s read the article and learn how to capture the screen and grow your business.
Benefits of a Screen Recorder for Your Staff
Screen recording tools can dramatically transform the way your company works. Here we’ll explore how you can use this technology to grow revenues and boost employee productivity.
Monitor the Work Process
With a powerful screen recorder for Windows or Mac, your employees can benefit from better performance. It allows your staff to decrease the number of mistakes and be more attentive to details. They can easily capture and share data, and you can monitor if everything is correct. Your teamwork will be more efficient as every person will work hard for common success. You can also suggest to employees some benefits for good work, and they will know you are watching their progress and will remunerate them fairly.
Reduce Meeting Time
You know how tiresome and time-consuming it is to organize company meetings. When your staff is working from home, it becomes easier to meet online and discuss work problems. It boosts productivity and gives your employees a feeling of importance and belonging to the team. With a screen recorder, you can record your meetings and send them to those who were not able to attend them. People will not perceive these meetings as a burden but rather a valuable source of information they can watch attentively at any time so as to catch up with important information. This is especially great for companies with international staff members who have problems attending meetings because of time zone differences.
You can use recordings to train new employees quickly and effectively, explaining to them how to fulfill some tasks. They will find it easier to pick up new information as they can learn as much as they can and at the time they find convenient. Moreover, it is a great solution for refreshing knowledge as videos allow employees to upskill in different areas. With screen recordings, you can encourage people to take control of their learning process. You should provide all your staff with a video base so they can access the necessary material any time they need it. This will result in better customer service and well-trained employees.
Train Employees Effectively
It’s a great solution to train your staff members and give them explicit instruction on software work principles or explaining business processes. There are many ways to apply instructional videos to employee training. A screen-captured video will help them visualize and better understand how something works. With a professional screen recorder, you can create an engaging tutorial. You can also edit the video of your screen, add images, titles, animations, transitions, and much more. This will offer detailed guidance for a fast and easy corporate trainer where every person will benefit from an individual approach and the possibility to train as much as needed.
Taken from: https://unsplash.com/photos/C-2Wky-LT7k
Using Screen Recorders for Improving Customer Service
Once you know how to capture the screen, you can fully benefit from this technology and connect better with your clients. You can film everything on your screen, edit the footage, and share it with others. It is an extremely useful tool for interacting with your clients effectively and giving them explicit instructions. Let’s find out more about the use of screen recorders for customer service.
Your customer support team can benefit from screen recording tools for managing clients’ problems more effectively. We can state that ability to manage different content types is one of the most crucial customer service skills. Screen recordings can be used in many ways when dealing with customer issues. Your employees can use it as guidance to show people how to access a specific page or site. It’s actually easier to detect and troubleshoot a problem by asking a person to record the screen or sending them your recording. Video is considered a more efficient information source than text, as people perceive visual data better.
Demonstrate Product Features
Another vital application of screen recordings is product demo. You can present your new product to the audience and attract their attention. Highlight the product’s key features and demonstrate it in full capacity. Thus, customers will better understand your brand and make positive purchase decisions. Recording can be used as product launch PR due to its engaging nature. Short videos capture the audience’s attention and attract new clients. You can customize your screen recordings to your customer preferences and showcase your product or service in action. Additionally, it decreases the chances that a new client will bombard your customer support team with millions of questions.
Now you understand the importance of screen recorders for your business’s effective operation. They are valuable tools for enhancing employee productivity and customer service. Grow your revenue with a professional recording tool, and promote your new product or service effortlessly. Screen recording is a win-win solution for every business aiming for success. Try and you will not regret it.